Mobile phone 35% saving plus enhanced service provision

Turnstone was approached by DTZ to run the tendering, negotiation and contracting for the renewal of their pan-European mobile telephone contract. Having already commenced a Request for Information (RFI), Turnstone proceeded to the Request for Proposal (RFP) stage. The remit was to acquire the best value for money, reduce risk and cost, whilst improving service.

DTZ is a global real estate adviser, working with clients to create leading-edge property, investment and business solutions worldwide.

Turnstone undertook all of the tendering and evaluation workload with suppliers, providing full requirements scoring. An e-auction, used to carefully achieve lowest market pricing, provided a 35% saving, which the successful vendor provided as a lump sum upon signature.

The key service improvements included:-

1. Provision for scaling across Europe with tiered discounts
2. Inclusion of personal call tagging for UK tax legislation
3. Reduced administration costs through better billing
4. Reduced DTZ contractual liability
5. Future proofed with rates for newer technologies included
6. 'Co-terminus' to allow free tendering at next renewal
7. Improved risk position

DTZ staff saved a great deal of time, with Turnstone doing the workload, DTZ were only involved at key decision points

Turnstone used their extensive skills in procurement and negotiation to tailor a strategy specifically for DTZ. A detailed specification and coordinated Q&A ensured that all bidders received the same information. Bidders for the contract were then quality scored against a matrix agreed with DTZ, which included all aspects of providing a successful service.

Duncan Scott, CIO, DTZ
"We deployed Turnstone to effectively ‘outsource' our tendering process for a major telecommunications contract. The time saving enabled my team to focus on more strategic issues. Turnstone clearly added value to the end contract and also facilitated cost savings significantly in excess of their own fees. "

 

Ed Mitchell, DTZ
"Appointing Turnstone to assist in the procurement process - was a great relief. Having some one who is dedicated to the task of getting the best deal for our company throughout the contract award/negotiation was a great idea, freeing me up to do my ‘day job'! Since the first successful project, we have continued to use Turnstone on other similar tasks."

 

Andrew Perkins, DTZ
We deployed Turnstone to take on the tendering process for supply of mobile telecoms. We asked them to assess the quality of vendors' proposals, drive lowest cost through eAuction, and deliver the final contract.
Turnstone produced cost savings far in excess of what we have achieved historically, dwarfing the fees which we paid them. At all times they were transparent about their fees. Our own staff appreciated being able to concentrate on what they do best, whilst taking advantage of Turnstone expertise to get the best result.
We have since engaged Turnstone to help us with another technology purchase."