Mobile Phone Contract Renewal

Following a company merger the client inherited two suppliers of mobile phone services. With a commercial deal from several years ago, and a sizeable fleet of 1,200 devices, there was much scope for improvement.

The client required a robust public procurement tender for their mobile services that would reduce the number of suppliers and ensure best value for money, maintain service and improve any contractual or commercial deficiencies.
Solution
Turnstone managed the tender process from start to finish utilising an existing Buying Solutions framework agreement. Once the contract was signed the Client undertook implementation and the rollout.

The Client team was involved in shaping the requirements and key evaluation decisions. Our methodology ensures that the Client gained maximum savings using a robust tender process under public procurement guidelines and as streamlined as possible, without having to commit significant resourcing to the project.

The key service improvements included:-
•    Termination costs of £65k paid for by new supplier
•    Handset current and future contracts are now all co-terminus allowing for ease of supplier change
•    Increased flexibility - reduced Minimum Handset holding to 700 (current 1200)
•    Reduced line rental for voice handsets
•    Discounted voice tariffs
•    Improved Service Levels with Service Charter
•    Title in all devices with the client
•    Hardware support for new handsets
•    Further rebates for any new handsets added

Following a company merger the client inherited two suppliers of mobile phone services. With a commercial deal from several years ago, and a sizeable fleet of 1,200 devices, there was much scope for improvement.

The client required a robust public procurement tender for their mobile services that would reduce the number of suppliers and ensure best value for money, maintain service and improve any contractual or commercial deficiencies.
Solution
Turnstone managed the tender process from start to finish utilising an existing Buying Solutions framework agreement. Once the contract was signed the Client undertook implementation and the rollout.

The Client team was involved in shaping the requirements and key evaluation decisions. Our methodology ensures that the Client gained maximum savings using a robust tender process under public procurement guidelines and as streamlined as possible, without having to commit significant resourcing to the project.

“Turnstone conducted a robust mobile phone tender through a public procurement process.  They unlocked significant cost savings whilst improving service levels and account management.”
Martin Carpenter,  Head of Central Services, Notting Hill Housing Trust