Project:

Mobile Phone Retender

Scope:

The estate comprised of 700 handsets including Blackberries, through an externally hosted Blackberry Enterprise Server. The contract had expired, plus the client wished to replace 400 of the handsets with Blackberry’s.

Key Business Benefits:

 

1.    Large cash incentive and hardware fund for 3 year contract
2.    Blackberry line rental reduced from £28 to £14 per monthly rental
3.    11% saving on UK and international call rates (including roaming), worth £138k over 3 years
4.    Reduction in unit cost of 3G /Sims from £18.00 to £12.77 per month.
5.    Free Sims and low monthly charges
6.    No charges for voice mail retrieval
7.    Improved contractual terms: Warranty period 24 months for all kit
8.    Termination costs to cover only direct losses and not full contract value of £920k.

The Turnstone Approach:

Turnstone undertook a market tender and evaluation with ten providers, who were assessed on a balance of cost and quality criteria.

The two finalists went through to the negotiation and contracting stage, resulting in a highly competitive bidding process. Turnstone created the final contract, in coordination with the clients legal team and the vendor, through to final signature.

Turnstone managed the project from start to finish, guiding the client through the process and managing the vendors and negotiations. All client key staff were involved at the decision points, with Turnstone undertaking the majority of the workload.

 

“Turnstone brought good management of the process from start to finish. It’s the kind of project that if we’d started it internally, it would probably still be going on now. As well as taking all the vendor evaluation work away, Turnstone also trapped and fixed several contractual issues with the winning vendor.“

                                             Head of IT & Business Integration