Project:

Mobile Phones Renewal for DTZ Property

Scope:

The client wanted the best value for money contract but without any service problems or major effort on their own behalf. In addition the following improvements were required:-
-  Better global coverage and pricing under one contract
-  To streamline billing, which was time-consuming and inefficient
-  To harmonise individual phone contracts which did not terminate together, effectively locking the client in

Key Business Benefits:

 

Cost Benefit: a 41% saving, worth £284k pa

Service Benefits:
1. Provision for scaling across Europe with tiered discounts
2. Reduced administration costs through enhanced billing
3. Better contract for DTZ, with less contractual liability
4. Future proofed with rates for newer technologies included
5. ’Co-terminus’ for all handsets at end of contract, to allow free tendering at next renewal

The Turnstone Approach:

A tender process was undertaken, including a detailed specification and Q&A process. Bidders for the contract were quality scored against a matrix agreed with DTZ, which included all aspects of providing a successful service.
During cost negotiations, an e-auction was used to foster maximum competition amongst the bidders, resulting in lowest market pricing.
Based on a combination of pricing and quality scores, the client selected the winning vendor.
Note that the winning vendor provided a significant cash sum upon contract signature.

"We deployed Turnstone to effectively 'outsource' our tendering process for a major telecommunications contract. Turnstone clearly added value to the end contract and also facilitated cost savings significantly in excess of their fees"
Duncan Scott, CIO