At a glance

  • Successful 1st generation IT outsource
  • Run under strict OJEU regulations
  • Contract awarded on time and under budget
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OJEU Full IT Outsourcing


Electricity North West

Electricity North West (ENW) owns, operates and maintains the regional electricity distribution network in the North West of England.


The company had used IT services provided by the parent organisation for many years, and when it demerged, ENW had to define it’s IT requirements and go out to tender for them.

The tender needed to be planned and conducted in accordance with the OJEU regulations for utility companies. Taking into account the challenges of organizing a public tender, ENW deployed a Turnstone team of experts to support the process.

Key Business Benefits:


Commercial benefits:

The Alcatel standstill period completed without challenge
Supplier delivering improved services at less budget cost
Significant knowledge transfer to ENW staff on OJEU Public Procurement
Final contract and all schedules delivered in ENW’s favour

The Turnstone Approach:

•    The Turnstone team worked partly onsite, partly offsite during the project
•    Our consultants liased with stakeholders in the IT, Procurement and Financial teams, working on the OJEU notice, the PQQ phase, ITT and final contract award
•    Turnstone were used by ENW in conjunction with ENW’s legal counsel
•    We developed the OJEU Procurement Strategy, which was followed through to close out
•    The process drove out all the issues for ENW to address before contract signature, to prevent any surprises during delivery

“Turnstone guided our inhouse team successfully through ENW’s first IT outsource under the OJEU regulations.
It was a difficult task, with many stakeholders from across the business, tight timescales and a complex project.

Turnstone performed very well, providing key OJEU advice and commercial input, as well as hands on support.
They are not a typical consultancy - they worked alongside us and got their hands dirty, undertaking the workload of communication with all of the bidders.

Turnstone went on to help to ensure the winning deal was commercially favourable to ENW, negotiating appropriate service level terms and checking the schedules.
I would not hesitate to deploy them again on a similar exercise - they proved invaluable to our process.”

Richard Hetherington, Head of Procurement ENW