Download printable version of Second Generation Infrastructure Outsourcing Negotiation case study

Project:

Second Generation Infrastructure Outsourcing Negotiation

Client:

Finance Wales

Scope:

Our client wished to tender for their outsourced IT Services.  They required fully defined services including service levels and service credits.  They also needed to include some service transformation work. 

They required market competitive costs which included predictable running costs over the 5 year term. 

They desired a high performance managed service with the flexibility to scale up and down on demand.  The tender needed to use the OJEU public procurement process.  

Key Business Benefits:

Major forecast cost savings of 26% on running costs. Other benefits include:

• Services fully defined and included in the contract
• SMART Service Levels linked Service Credits.
• Flexibility to increase or decrease requirements as needed
• Good cultural and operational fit with the chosen supplier

The Turnstone Approach:

We performed a cost benchmark against the incumbent supplier and identified areas of cost saving and performance improvement, which strengthened the client’s business case for change.

Our team then ran a full tender process in line with the Public Procurement Competitive Dialogue process regulations.  We worked closely with the client throughout, ensuring that they were fully briefed to make all key decisions.  All actions were monitored and recorded in case of audit.

Our consultants used a mixture of onsite and remote working to gain highest efficiency and best value for money for the client.

 

 

“Turnstone helped us to reduce our ongoing costs whilst gaining greater value for money from the supplier.  They ensured that the process adhered to the rigorous public procurement regulations.”