Some of the key technology categories that Turnstone work with clients on include software, telecoms but also full IT outsourcing projects restructuring delivery of IT as a service to meet the business needs.
We have seen a lot of activity with digital marketing software and integration services projects. This includes procurement of customer relationship management software as more companies move to put the customer experience at the centre of what they do.
Lots of clients have approach us to support them with mobile telephony projects, with transition to mobile working, enabling their workforce to perform effectively on the road or at home rather than at a desk in the office. With access to all the data they require while organisations still retain the piece of mind that corporate information remains secure.
What Our Clients Say
Software Contract Review
Chris Brown, CIO
“We were delighted with Turnstone’s careful approach to this critical supplier. Firstly their ‘Contract MOT’ revealed the meaningful risk areas in the contract. More importantly, the subsequent negotiation plan initiated a successful renegotiation with the supplier. Out of this we achieved several important improvements, which helped to secure our position and gain clarity on the cost”
Development and Architecture Manager
“This training has already let me raise a MSA and SOW for a solution the business are looking at.”
Global WAN as IaaS
Amber Hayat, Head of IT
“When Turnstone was first engaged I was sceptical but the support offered throughout this process gave me great confidence. The results for Hydrogen are a robust contract which will ensure improved supplier performance. This is the tightest contract that Hydrogen has ever signed.”
LGC (London Government Chemist)
Bob Alabaster, Head of Procurement Services
“Turnstone delivered a classic procurement exercise which was well-run and well-managed. Overall it was well executed and improved synergy between procurement and IT objectives-a harmonisation was achieved between technical demands and business needs”
LCP (Lane, Clark & Peacock)
“We run a lean IT operation and are keen to do more but don’t need resources on a full time basis. That’s why Turnstone’s ‘on-demand’ support was appealing and fulfilled a real need.
Overall very good-Turnstone negotiated hard on our behalf and their legal help was greatly appreciated. The legal negotiating side of things-particularly Tom’s involvement made our life a lot easier. Mobile landscapoe moves so quickly and is so complicated it made sense to work with people that are skilled negotiators.
The continuity of service was very good and responsive. I found Tom to be very credible with good relationship management skills. He was skilled at facilitating meetings and acting within a mediatory capacity. Turnstone streamlined a complex and difficult decision and transition process.
Tom understood what our objectives were-the LCP culture and dynamics-so ultimately he could advise with a good grasp of the internal landscape. I see a lot of opportunity to develop our existing relationship and continue with vendor management support. I’m willing to explore new ways of working together in the longer term.
“I was impressed with the fact that a new way of vendor management was explored and to an extent exploited for mutual benefit. I am very much looking forward to on-going improvement”
IT Benchmarking & IT Strategy
Toman MacGinley, CIO
“Turnstone undertook an IT departmental benchmarking exercise, and compared us against our peers which gave us a valuable business case to resource up our department and dramatically improve service delivery. Adopting the recommendations from this interaction, Noonan IT have implemented the ITIL framework and all internal processes are being re-aligned with this.Turnstone offer a very interactive and vendor-neutral sounding board – we have already engaged them to collaborate with us on several other projects.”
Dixons Retail Plc
Key IT Outsource Agreement
David Chapman, Senior Category Manager
“Turnstone delivered a professional and committed service to provide support for contract renegotiations with our incumbent outsourced IT services provider. They demonstrated a high degree of subject matter expertise, which provided us with clear commercial benchmarking and strengthened our negotiation leverage. They were able to demonstrate best practice resulting in lower costs, an improved service level agreement and contract flexibility.”
Global WAN as IaaS
Matt Hill, head of Business Change (IT)
“Turnstone negotiated on costs and parts of the contract that wouldn’t have occurred to us. In this way they were able to add value many times in excess of their fees”
HR Information System
Elliot Daly, Head of Applications
“Turnstone supported us on a project to replace our HR-IS system. Turnstone was instrumental not only in securing significant cost savings but also in shifting the balance of risk significantly away from us the customer to the supplier in the contract that was agreed.”
Wendy Antaw, IS Programme Manager
“Turnstone ran a customised course for our IT managers, aimed at increasing their commercial and contractual skills, to enable them to deal more effectively with our portfolio of IT vendors.I am confident my team is now more commercially skilled. The course was lively with a good blend of theory and practical examples from our own vendor portfolio. I fully expect the investment to more than pay off over the year – a small improvement in our approach to our IT vendors, may well realise large improvements.”