At a glance

  • Significantly improved key terms and conditions
  • Rapid progress on negotiations
  • A hybrid fixed price/time and materials approach

Opentext PLD Work Manager Software Development & Licences



The client is a major insurance company - a premier provider of executive protection insurance.


Turnstone’s consultants were invited to work alongside the client team for a project on OpenText PLD Work Manager software development and software licences.

The client needed expert support and additional resources to review and negotiate terms and conditions, including the Statement of Work, with the supplier.

Key Business Benefits:


Commercial benefits:

Software Development & licence re-negotiation on key terms and conditions with significant improvement and risk mitigation for the client.

Key clauses renegotiated and achieved include:

  • Limitation of liability
  • Intellectual Property Rights (IPR)
  • Change Control
  • Contract Variation
  • Warranties & Indemnities
  • Force Majeure
The Turnstone Approach:

Turnstone negotiated a hybrid fixed price/time and materials approach, significantly reducing the risk of non-delivery.

The project was split into two phases – phase 1 involves fixed price scoping and production of a requirements/deliverables document.

Phase 2 - delivery, installation and configuration is on a time & materials basis ensuring that payment will stop in case of non delivery.

The Statement of Work  was revised and updated to include defined deliverables and acceptance sign-off including key exit points.

The team achieved software licence agreement to ensure that should the client not proceed beyond Phase 1 they could return the licences without any resulting penalty payment.

“Thanks Turnstone for their efforts here - this was turned around much more quickly than expected.”

Project Manager


“Would not have got there without your support. Sincere thanks.”